A simple directory that helps you figure out who to contact for common non-emergency situations in Canada.
This site provides general information only and is not professional or emergency advice. In urgent or life-threatening situations, call 911.
Information may change. Always verify details with official sources.
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Province
Territories
If you’re dealing with being locked out of your home and it’s not an emergency, here are safe and practical steps to regain access.
Canada-Specific Notes
Non-emergency contacts and responsibilities may vary by province or municipality. Always follow local guidance where applicable.
Province-specific information may vary.
Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland and Labrador
Nova Scotia
Ontario
Prince Edward Island
Quebec
Saskatchewan
Territories (Yukon, NWT, Nunavut)
Province-specific contact information may be added in the future.
1. Contact a licensed locksmith
Look for a local, insured locksmith with verified reviews.2. Contact your landlord or property manager
Many landlords keep spare keys or have emergency access procedures.3. Contact building management or concierge
For apartments or condos, on-site staff may be able to assist.
• Do not force entry or damage doors or windows• Do not call emergency services unless someone is in immediate danger• Avoid locksmiths advertising unusually low or unclear pricing
In Canada, emergency services (911) should only be contacted for immediate danger, medical emergencies, or life-threatening situations.
Information may change. Always verify details with official sources.
Province
Territories
If you’re experiencing a power outage and there’s no immediate danger, here’s what to check first and who to contact.
Canada-Specific Notes
Non-emergency contacts and responsibilities may vary by province or municipality. Always follow local guidance where applicable.
Province-specific information may vary.
Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland and Labrador
Nova Scotia
Ontario
Prince Edward Island
Quebec
Saskatchewan
Territories (Yukon, NWT, Nunavut)
Province-specific contact information may be added in the future.
1. Check if the outage affects nearby homes
If others are also without power, it’s likely a local outage.2. Check your breaker or fuse panel
A tripped breaker can cause a localized outage.3. Contact your electricity provider
Most providers have outage reporting lines or online status updates.
• Do not touch downed power lines• Do not attempt electrical repairs yourself• Do not call emergency services unless there is immediate danger
Provincial electricity providers handle outages and restoration timelines. Emergency services should only be contacted if there is a safety risk.
Information may change. Always verify details with official sources.
Province
Territories
If you’re dealing with no heat in your home and it’s not an emergency, here are the appropriate steps to take.
Canada-Specific Notes
Non-emergency contacts and responsibilities may vary by province or municipality. Always follow local guidance where applicable.
Province-specific information may vary.
Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland and Labrador
Nova Scotia
Ontario
Prince Edward Island
Quebec
Saskatchewan
Territories (Yukon, NWT, Nunavut)
Province-specific contact information may be added in the future.
1. Check your thermostat and heating system
Make sure the system is powered on and set correctly.2. Contact your landlord or property manager
In rental properties, heating issues are typically their responsibility.3. Contact a licensed HVAC technician
For homeowners, a certified professional can diagnose the issue safely.
• Do not use ovens, stoves, or unsafe heaters to warm your home• Do not attempt repairs unless you are qualified• Do not ignore the issue during cold weather
In Canada, landlords are required to provide adequate heating. If the situation becomes unsafe due to extreme cold, seek immediate help.
Information may change. Always verify details with official sources.
Province
Territories
If you’re dealing with excessive noise and it’s not an emergency, here are the proper ways to address it.
Canada-Specific Notes
Non-emergency contacts and responsibilities may vary by province or municipality. Always follow local guidance where applicable.
Province-specific information may vary.
Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland and Labrador
Nova Scotia
Ontario
Prince Edward Island
Quebec
Saskatchewan
Territories (Yukon, NWT, Nunavut)
Province-specific contact information may be added in the future.
1. Check local noise by-laws or building rules
Many cities and buildings have specific quiet hours.2. Contact your building management or landlord
They can address ongoing or repeated noise issues.3. Contact your local non-emergency line
Use this only if the noise is persistent and disruptive.
• Do not confront neighbors aggressively• Do not call emergency services unless there is immediate danger• Avoid escalating the situation unnecessarily
Most Canadian municipalities provide non-emergency options for noise complaints outside of 911.
Information may change. Always verify details with official sources.
Province
Territories
If you’re dealing with a lost wallet or identification and it’s not urgent, here are the recommended next steps.
Canada-Specific Notes
Non-emergency contacts and responsibilities may vary by province or municipality. Always follow local guidance where applicable.
Province-specific information may vary.
Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland and Labrador
Nova Scotia
Ontario
Prince Edward Island
Quebec
Saskatchewan
Territories (Yukon, NWT, Nunavut)
Province-specific contact information may be added in the future.
1. Cancel or freeze cards immediately
Contact your bank or card issuer to prevent unauthorized use.2. Report lost identification
Driver’s licences and health cards can be replaced through provincial services.3. Check with nearby locations
Contact businesses or transit services where it may have been lost.
• Do not delay cancelling cards• Do not share personal information publicly• Do not call emergency services unless there is immediate danger
Provincial services such as ServiceOntario or ICBC handle ID replacements in Canada.
Information may change. Always verify details with official sources.
Province
Territories
If you’re dealing with a car that won’t start and there’s no immediate danger, here’s what you can do next.
Canada-Specific Notes
Non-emergency contacts and responsibilities may vary by province or municipality. Always follow local guidance where applicable.
Province-specific information may vary.
Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland and Labrador
Nova Scotia
Ontario
Prince Edward Island
Quebec
Saskatchewan
Territories (Yukon, NWT, Nunavut)
Province-specific contact information may be added in the future.
1. Check the battery and connections
Dead batteries are one of the most common causes.2. Check fuel level and dashboard warnings
Warning lights may indicate the issue.3. Contact roadside assistance or a local mechanic
They can help with jump-starts, diagnostics, or towing.
• Do not repeatedly crank the engine• Do not attempt repairs you are not familiar with• Do not call emergency services unless there is immediate danger
Many Canadian auto insurance policies include roadside assistance coverage.
Information may change. Always verify details with official sources.
Province
Territories
If you’re dealing with a flat tire or tire issue and it’s not an emergency, here are your options.
Canada-Specific Notes
Non-emergency contacts and responsibilities may vary by province or municipality. Always follow local guidance where applicable.
Province-specific information may vary.
Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland and Labrador
Nova Scotia
Ontario
Prince Edward Island
Quebec
Saskatchewan
Territories (Yukon, NWT, Nunavut)
Province-specific contact information may be added in the future.
1. Pull over to a safe location
Make sure you are well off the road and visible to other drivers.2. Check if you have a spare tire or repair kit
Some vehicles include a spare, jack, or tire inflator.3. Contact roadside assistance or a local tire service
Many services can help with tire changes or towing.
• Do not continue driving on a flat tire• Do not change a tire in unsafe or high-traffic areas• Do not call emergency services unless there is immediate danger
Many Canadian insurance plans and auto clubs include roadside assistance services.
Information may change. Always verify details with official sources.
Province
Territories
If you’re dealing with a stray or injured animal and it’s not urgent, here are the appropriate actions to take.
Canada-Specific Notes
Non-emergency contacts and responsibilities may vary by province or municipality. Always follow local guidance where applicable.
Province-specific information may vary.
Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland and Labrador
Nova Scotia
Ontario
Prince Edward Island
Quebec
Saskatchewan
Territories (Yukon, NWT, Nunavut)
Province-specific contact information may be added in the future.
1. Contact local animal control or humane services
They are trained to handle stray and injured animals safely.2. Contact a local animal shelter or rescue organization
They may be able to assist or provide guidance.3. Keep a safe distance
Injured animals may behave unpredictably.
• Do not attempt to handle aggressive or injured animals• Do not feed wildlife• Do not call emergency services unless there is immediate danger
Animal control services vary by municipality across Canada.
Information may change. Always verify details with official sources.
Province
Territories
If you’re dealing with illegal dumping or ongoing littering and it’s not urgent, here’s how to report it.
Canada-Specific Notes
Non-emergency contacts and responsibilities may vary by province or municipality. Always follow local guidance where applicable.
Province-specific information may vary.
Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland and Labrador
Nova Scotia
Ontario
Prince Edward Island
Quebec
Saskatchewan
Territories (Yukon, NWT, Nunavut)
Province-specific contact information may be added in the future.
1. Contact your local municipality or city services
Many cities have reporting lines or online forms.2. Provide location details if possible
Clear descriptions help cleanup crews respond faster.
• Do not confront individuals dumping waste• Do not attempt to remove hazardous materials yourself• Do not call emergency services unless there is immediate danger
Most Canadian municipalities handle dumping complaints through local by-law or public works departments.
Information may change. Always verify details with official sources.
Province
Territories
If you’re dealing with a streetlight or traffic signal that isn’t working and there’s no immediate danger, here’s what to do.
Canada-Specific Notes
Non-emergency contacts and responsibilities may vary by province or municipality. Always follow local guidance where applicable.
Province-specific information may vary.
Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland and Labrador
Nova Scotia
Ontario
Prince Edward Island
Quebec
Saskatchewan
Territories (Yukon, NWT, Nunavut)
Province-specific contact information may be added in the future.
1. Contact your city or municipal services
Many cities allow reporting infrastructure issues online.2. Note the exact location
Intersections or nearby addresses help speed up repairs.
• Do not attempt to fix the light yourself• Do not ignore the issue if it creates safety concerns• Do not call emergency services unless there is immediate danger
Traffic and street lighting issues are typically handled by municipal transportation departments.
Information may change. Always verify details with official sources.
Province
Territories
If you’re dealing with a water or plumbing issue in a rental and it’s not an emergency, here are the next steps.
Canada-Specific Notes
Non-emergency contacts and responsibilities may vary by province or municipality. Always follow local guidance where applicable.
Province-specific information may vary.
Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland and Labrador
Nova Scotia
Ontario
Prince Edward Island
Quebec
Saskatchewan
Territories (Yukon, NWT, Nunavut)
Province-specific contact information may be added in the future.
1. Notify your landlord or property manager immediately
Most rental agreements require prompt reporting.2. Document the issue
Photos or notes can help if the problem continues.3. Shut off water if possible
If safe to do so, this can limit damage.
• Do not attempt major plumbing repairs yourself• Do not ignore ongoing leaks• Do not call emergency services unless there is immediate danger
In Canada, landlords are responsible for maintaining plumbing in rental units.
Information may change. Always verify details with official sources.
Province
Territories
If you’re dealing with a pest issue and it’s not urgent, here are the appropriate steps to take.
Canada-Specific Notes
Non-emergency contacts and responsibilities may vary by province or municipality. Always follow local guidance where applicable.
Province-specific information may vary.
Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland and Labrador
Nova Scotia
Ontario
Prince Edward Island
Quebec
Saskatchewan
Territories (Yukon, NWT, Nunavut)
Province-specific contact information may be added in the future.
1. Report the issue to your landlord or property manager
Pest control is often their responsibility in rentals.2. Keep the area clean and sealed
Reducing food sources can limit pest activity.3. Contact a licensed pest control service
Professionals can safely handle infestations.
• Do not use unsafe chemicals• Do not ignore signs of infestation• Do not call emergency services unless there is immediate danger
Local public health units may provide guidance for pest-related concerns.
Information may change. Always verify details with official sources.
Province
Territories
If you’re dealing with suspicious activity and it’s not an emergency, here’s how to handle it appropriately.
Canada-Specific Notes
Non-emergency contacts and responsibilities may vary by province or municipality. Always follow local guidance where applicable.
Province-specific information may vary.
Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland and Labrador
Nova Scotia
Ontario
Prince Edward Island
Quebec
Saskatchewan
Territories (Yukon, NWT, Nunavut)
Province-specific contact information may be added in the future.
1. Observe and note details
Location, time, and descriptions can be helpful.2. Contact your local non-emergency police line
This allows authorities to respond appropriately.3. Trust your instincts
If a situation escalates, seek immediate help.
• Do not confront suspicious individuals• Do not post unverified accusations online• Do not call 911 unless there is immediate danger
Canadian police services provide non-emergency lines for reporting concerns that are not urgent.
Information may change. Always verify details with official sources.
Province
Territories
If you’re dealing with a landlord who isn’t responding to a rental issue and it’s not urgent, here are your next steps.
Canada-Specific Notes
Non-emergency contacts and responsibilities may vary by province or municipality. Always follow local guidance where applicable.
Province-specific information may vary.
Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland and Labrador
Nova Scotia
Ontario
Prince Edward Island
Quebec
Saskatchewan
Territories (Yukon, NWT, Nunavut)
Province-specific contact information may be added in the future.
1.Document all communication attempts
Keep records of messages and dates.2. Submit a written request
Written notice can help formalize the issue.3. Contact your provincial tenancy board
They can provide guidance or dispute resolution.
• Do not withhold rent without proper guidance• Do not escalate without documentation• Do not call emergency services unless there is immediate danger
Each province in Canada has a residential tenancy board or tribunal for rental disputes.
Information may change. Always verify details with official sources.
Province
Territories
If you’re dealing with an internet or phone outage and there’s no immediate danger, here’s what to do.
Canada-Specific Notes
Non-emergency contacts and responsibilities may vary by province or municipality. Always follow local guidance where applicable.
Province-specific information may vary.
Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland and Labrador
Nova Scotia
Ontario
Prince Edward Island
Quebec
Saskatchewan
Territories (Yukon, NWT, Nunavut)
Province-specific contact information may be added in the future.
1. Restart your modem, router, or device
Temporary outages can sometimes be resolved quickly.2. Check your service provider’s outage status
Many providers post real-time updates online.3. Contact your service provider’s support line
They can confirm outages or help troubleshoot.
• Do not reset equipment repeatedly• Do not assume the issue is billing-related without checking• Do not call emergency services unless there is immediate danger
Internet and phone services in Canada are handled by regional providers and national carriers.
Information may change. Always verify details with official sources.